eRespondez | UK Contact Centre

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Respondez is a Finalist on Call Centre's Customer Service 1009 April 2013

Respondez is delighted to have been included on the #CustomerService100 list, which was compiled by the Call Centre online community.

Respondez Sales Advisor Shaves her Head for Charity20 March 2013

Pop star Jessie J wasn’t the only one to shave her head for Red Nose Day last week. Sales Advisor Melissa Clark, who works at Respondez headquarters in Hartlepool, also accepted the challenge.

Respondez Delighted to Announce Sponsorship of a National Gaming Award18 March 2013

Leading outsource solutions provider Respondez is delighted to announce that it is an official sponsor of the MCV Awards 2013.

The Settlers Wins Two Audience Awards at MMO of the Year 20136 March 2013

Respondez staff recently joined multi-national computer games company Ubisoft in celebrating as they won two categories at the 2013 MMO of the Year awards on February 15th.

Respondez Client Event at The Marriott Hotel, Westminster Bridge28 January 2013

A big thank you to all of our customers who attended the Respondez Client Event last Friday, 25^th of January. It was a great opportunity to meet up, enjoy some sumptuous food (and a few drinks!) and discuss plans for working together again through 2013.

Respondez expands its current multilingual capabilities through new service offering in Poland22 November 2012

Respondez are delighted to announce the launch of its newest call centre operation in Poland. The new centre is situated in Wroclaw in South Western Poland, close to the German and Czech Republic border.

Staff at Respondez's Hartlepool contact centre dance up a storm for Just Dance 4 Launch!8 October 2012

Just Dance 4 was released on Tuesday 3^rd October and to celebrate, Respondez staff held a European Just Dance-Off competition with a copy of the game and a bottle of champagne up for grabs for the winner.

Respondez launches portfolio of e-services through new website9 July 2012

A leading outsourcing provider has launched a brand new web site to showcase its innovative new services, complimenting the professional contact centre support services delivered from the UK site.

Contact centre celebrates joint venture success23 May 2012

A partnership between leading north east contact centre Respondez and automotive solutions business, Magma Group, is celebrating achieving a record number of new car sales.

Respondez staff go from game geeks to boogie freaks!14 May 2012

Staff from Respondez call centre in Hartlepool danced up a storm when they joined staff from Ubisoft’s north east studio.

Financial expert brings experience to Respondez12 April 2012

A banking expert with over 38 years of experience in the financial services industry has joined north east contact centre, Respondez, as Non-Executive Director.

Respondez appoints business development director29 March 2012

Leading north east contact centre, Respondez, has strengthened its sales and marketing team with the appointment of Luke Porter as Business Development Director.

Debbie takes one big leap for charity26 August 2011

A customer sales advisor from Hartlepool got a great bird’s eye view of the town when she took to the sky for her very first parachute jump for charity.

New business brings jobs boost to north east contact centre26 August 2011

One of the north east’s leading contact centres is set for another jobs boost thanks to winning new contracts.

Respondez helps to bring sweet music dreams to life!23 June 2011

Respondez has helped to turn musical dreams into reality for one group of young people in the north east when it sponsored the Best Band (Over 19) category at the Red Dreams Music Awards recently.

Staff kick off charity challenge with a flair for bad fashion!4 May 2011

Respondez launched its involvement in this year's Evolution Corporate Challenge with a Bad Taste Fashion Challenge and employees were only too keen to dress badly for charity!

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Respondez: UK contact centre.

Respondez is a wholly-owned subsidiary of Spanco Limited. As an integral part of this global brand, Respondez has both the weight and stability, combined with plentiful resource and the solutions you need to help you to get closer to your customers and add real value to your business.

Our purpose-built UK contact centre in Hartlepool manages a wide variety of communications activities, from inbound customer service and support, to outbound sales activity. We offer a range of traditional services, across multiple contact channels and languages, providing a ‘one stop shop’ for a fully managed BPO service.