What is the most effective strategy to manage inbound communication from my customers?
There are so many things to consider, from numbering strategy to opening hours, service levels to contact channels.
Respondez make the complex straight forward, the decisions easy and offer expert advice on everything from your numbering strategy to your CRM solution.
We can help with every aspect of customer management, from strategy through to delivery. Our current clients have access to dedicated teams or a shared resource, streamlining their service so that their customers have access to support at a time that suits them.
Our centre operates 24/7, so we can support your UK and International clients around the clock. We offer both long and short term support, seasonal assistance and out-of-hours cover. Our bureau team manages contacts on behalf of a number of clients, whereas dedicated teams work for a single client generally supporting more complex services.
Our systems are flexible, scalable and user friendly. We are able to integrate with client systems or develop custom applications. With years of experience and a dedicated IT support team, we ensure that our inbound campaigns run smoothly and effectively.